How Not to Be a Pepper Too, or Know Your Promo

Thursday, July 29, 2010 by Todd Strickland

Risk is an inherent part in any promotion, no matter what media you’re using (e.g., TV, radio, direct mail, e-mail, website, social networking), so it is incumbent on you, whether you are a client or an advertising agency, to know your promo. Just because you farm it out to the “professionals” does not mean you have eliminated any potential damage to your brand if things go wrong.

Dr Pepper’s recent Facebook promotion is a good case in point.

As brand consultants, we all want to produce the most engaging promotions incorporating social networking, as well as other channels. We want to smell like a man while generating brand awareness and sales. At the same time, we need to make sure both client and agency understand the risks and implications associated the media, technology, design, messaging, audience, and distribution methods we choose for a promotion, not to mention the legal complexity that may be involved.

Remember, there are no dumb questions, just those that go unasked. What is more important, the perception that you are cool and edgy, or protecting your brand by asking a couple of simple questions?

If someone at Dr Pepper (Coca Cola) had asked a couple of simple questions, they could have saved a lot of time, money, and embarrassment. Unless they subscribe to the theory that any publicity is good publicity!?!

Facebook reaches 500 million

Monday, July 26, 2010 by Ashley Livingston
Wow. Facebook hit the 500 million mark this week. Remember way back when, like a year ago, when half the people you worked with didn't even know about FB?

So what do we know about Facebook users? For one, North America represents 34% of the 500MM user base. 18-24 year olds may represent the largest user group among the age categories, but the majority of overall users are 25+. Pretty cool, considering Facebook's roots date back to the college dorm. See more demographic stats on this chart created by facebakers.com for Mashable.

Incidentally, the just-released 2010 American Customer Satisfaction Index (ACSI) E-Business Report revealed that Facebook scored 64 on a 100-point scale in terms of consumer satisfaction, "which puts its satisfaction even lower than IRS e-filers." Ouch.

Will Facebook be able to sustain its momentum? Can it serve both consumers and brands effectively over the long haul? How do you feel about paid placements, such as Facebook Ads--as a consumer and as a marketer?

Doesn’t Spec Work = A Bribe?

Wednesday, July 21, 2010 by Todd Strickland

Thomas Cook’s requested signing-on fee has advertising agencies crying foul. Although the request is a little more blunt, how is it too terribly different from requiring spec creative? I know they are wanting cold, hard cash up front for the privilege of working on the huge media account, but why the shock? 

I’m not saying asking for what most would consider a bribe is acceptable; I’m just saying it is merely one step up from asking for free work (e.g., spec creative). 

We get paid for our ideas and execution because each has value. If we agree to give away ideas to one client that another client would pay for, aren’t we offering the client a bribe? Maybe not on as grand a scale as what Thomas Cook is looking for, but a financial incentive to say the least. 

Again, I’m not condoning a sign-on fee to work with a client, but I wouldn't be paying the fee unless I got the work. When you agree to do spec creative for an RFP, you still may not get the account.

Smell Like a Man, Man

Friday, July 16, 2010 by Amber Mannering
I first heard about this on Facebook. Go figure!

The simple reality of the situation is Old Spice's "Smell like a man, man" campaign has been hugely successful due to the growing audiences found through social media.

For me, I saw a friend's status with a link and next thing I knew, I was on YouTube watching not just the video she had linked, but all of the videos from the campaign. WOW! They totally reeled me in and I didn't even realize it was happening! About 15 minutes later and every video on YouTube that had been posted from the campaign, I paused and realized how effective Old Spice's marketing strategy was. All of the videos were short, clever, made me laugh and left me wanting more. If that wasn't enough, even though the product is made for men, the messaging was aimed at the ladies. Genius! By making ladies want their man to smell like a man, their man in turn wants to smell like a man. Again, nice strategy!

In short, the "Smell like a man, man" campaign has been widely received and people are loving it! Check out Mashable for some serious numbers on the success of the viral videos that are a part of this campaign! I have a feeling that this strategy may catch on!

I "Like" Starbucks

Friday, July 16, 2010 by Cortney Cannon


And, as of this morning, so do 10,210,112 other people on Facebook, making Starbucks the first consumer brand to reach the 10m Facebook fan (a.k.a. "likes") mark.

Reaching this height of Facebook popularity puts Starbucks at the cool kid table along with Michael Jackson, Lady Gaga, Vin Diesel (really?) and Barack Obama, also members of the 10 mm+ club.

As I read the wall of the Starbucks page, it became all too obvious that people really do love this brand. But, as I searched the tabs, I couldn't help but wonder if Starbucks is missing a major opportunity to interact with their brand-loyal customers.  

Starbucks card holders can monitor their account through a link (I guess that could be cool), and they post events under the "events" tab from time to time (like the Frappuccino Happy Hour event...back in May).

But, where's the brand-to-consumer interaction? Where's the intimacy?

We like you Starbucks. Don't you like us, too?

The New Girl Scouts

Thursday, July 15, 2010 by Cortney Cannon
Girl Scouts of the USA (GSUSA) have officially unveiled their new, multi-channel national brand initiative with hopes of reaching a new generation of girls.

Kathy Cloninger, Chief Executive Officer of GSUSA, stated in a recent news release sent out by the organization that "a revitalized and energized brand is absolutely essential for (the Girl Scouts) and our future growth."

The makeover includes a new visual identity, including a reworked Girl Scouts trefoil mark and logo, along with a revised color palette that uses a more vibrant shade of green.



I applaud their efforts in refreshing the color palette so as to avoid the "left out on the picnic table all summer" look that Laurel Richie, Chief Marketing Officer of GSUSA, mentioned to ABC News earlier this month.

And, I personally appreciate the subtle design changes to the iconic trefoil mark that everyone knows so well.

All-in-all, I believe this was a well executed rebrand for the organization. They managed to update their look without abandoning their heritage.

What do you think of the Girl Scouts' new look?

Keeping it Real - A Look at Food Advertising

Wednesday, July 14, 2010 by Amber Mannering
Have you ever seen a commercial or print ad featuring beautiful food only to venture out into the world to be disappointed by the real thing? Have you wondered how the ice cream in commercials doesn't melt or how the pizza pulls apart so perfectly?

If you have, I have the answers. Well...maybe not all of them, but most of them.

It was a harsh reality in one of my many graphic design classes at Arkansas State University when I learned that food advertising is often smoke and mirrors and rarely edible. Our professor gave us a crash course on shortening, eye droppers, drills and the careful orchestration that goes into commercials and ad campaigns when food is involved. After a few hours of seeing the intense and elaborate ordeal that is food preparation for photographic and video purposes, I have a whole new perspective on things.

The shock eventually wore off and I've learned to deal with the reality of how things are done...until last week when I saw Domino's new commercial outing the tricks of the trade. If you haven't seen it, I'm attaching it below. Seriously, check it out. It involves a drill, a pizza and what is commonly referred to as a "cheese pull."


Domino's has decided that they are so proud of their product that they don't need to doctor it up to sell customers on it. Their new campaign is pretty basic. What you see is what you get. Domino's is asking customers to take their own pictures and post them online with an incentive to win prizes for the best pizza pics. Check it out!

For me, this campaign is refreshing and honest! Two of my favorite qualities.

What do you think? Are you shocked and amazed at the preparation that goes into making food look picture perfect? Are you excited about Domino's "all natural" advertising approach? Do you think that the trend will catch on?

LeBron Takes Heat as Gilbert Chooses Wrong Font

Monday, July 12, 2010 by Todd Strickland

I hope other business owners (that’s right, it’s a business) learn an important lesson from Dan Gilbert. Font selection can be just as important as the business communication itself. If you want your “written” communications to be taken seriously and have the most impact on your audience, make sure you think about the font you select. Don’t let your font selection overpower, outshine, diminish, or dilute your message.

If you need help, Font Conference will give you a humorous look into the world of fonts.

(Not responsible for any advertising or adult language that may accompany this College Humor video posted on YouTube.)

The Sheer Importance of Typeface Selection

Monday, July 12, 2010 by Bethany Scoggins
So yeah, LeBron James is now a member of the Miami Heat. Not really my department. I pack the most punch in regurgitating celebrity gossip "stats." However, the open letter posted by Cavaliers owner Dan Gilbert caught my attention. Yes, there are juicy insinuations of cowardly betrayal, and promises of championship rings... but how can one take these remarks seriously when they're plastered on the screen in none other than Comic Sans?!?
www.nba.com/cavaliers/news/gilbert_letter_100708.html

I won't use this public forum to bash Comic Sans. This juvenile typeface does have a place in our world. It's on informal invitations to your niece's birthday party. It's on flyers that your teenaged neighbor created to advertise her babysitting services. Not all over a seething letter to the world that condemns a man for making a challenging decision about his career. I'm sorry Mr. Gilbert, I just can't take your rage-filled letter seriously. It houses a childish "Well, then you can't come to my birthday party!" feel, and I'm just not sure that's what you should be going for. You should be going for the stoic and straightforward look that a font like Avenir or Helvetica has to offer. Something that portrays your emotional loss of The Chosen One in a business-as-usual manner. Aside from the importance of your message, the typeface you choose to dress your message in is equally critical. Choose, and choose wisely.

Automakers Reduce Carbon Footprint

Thursday, July 8, 2010 by Roxanna Booth
What's in your backseat? Floor? Empty water bottles or a pair of blue jeans, perhaps? ...more than you know.

When you get into your car, have you ever thought about what you are sitting on? Do you know what your car parts or components are made of?

Trash. Yes, trash. Automakers are recycling plastic detergent bottles, milk cartons, blue jeans, old carpet fibers, soda bottles, yarn, and even used cardboard to make materials for vehicles to help reduce their carbon footprint.

GM and Ford are already using trash, or recycled materials, to make different parts to their vehicles. GM used recycled water bottles to make register vanes in the Cadillac SRX and used cardboard to make an acoustic backing for the headliner in the 2010 Buick Lacrosse, as well as blue jeans to make dash mats. Ford used recycled soda bottles and yarn to make the fabric for the seats in the 2010 Taurus SHO and Lincoln MKZ, as well as laundry detergent bottles and milk cartons to make different exterior and under-the-hood components.

Read more about how Ford and General Motors are reducing their carbon footprint. Or read an article published by the Hartford Business Journal Online.

While both companies are making more efforts to become eco-friendly and help reduce waste, I'm sure it tremendously helps market their brands and make them stronger.

What do you drive? With the exception of a hybrid, is it green? How is the automaker of your vehicle reducing its carbon footprint?

Multiple Brand Consulting Firms Get Their Piece of the Rock

Wednesday, July 7, 2010 by Todd Strickland

In a sometimes brutally competitive industry where some clients request spec creative (i.e., free work) along with all ownership rights to any materials submitted, and many firms are willing to do whatever it takes to get their foot in the door, it is refreshing to see a client RFP that financially rewards the top contenders for their ideas. According to Adweek, Prudential Financial has narrowed their search down to 3 contenders, and each will be paid significant fees (a couple of hundred thousand) for their creative contributions. Thank you Prudential for recognizing that a branding firm’s ideas submitted in response to an RFP have significant value, even if they don’t come from the brand consulting firm that was awarded the business!

How Green Is Your Packaging?

Thursday, July 1, 2010 by Roxanna Booth
My 15 year old reads! ...let me explain.

The last time my son and I went to Subway, he selected SunChips and I selected Baked Lays to go with our subs. The next day, I saw his chip bag in the backyard. That's normal for him and I assume other 15 year olds as well. Major no-no with mom. So, here I go...

Mom: Dalton, would you like to tell me why your potato chip bag is in the backyard?

Dalton: As he starts stuttering, mostly because he knows all too well that expression on my face. Uh, mam, well, the SunChip bag can be thrown in the yard. 

Mom: Excuse me?

Dalton: It'll grow.

Mom: Have you lost your mind?

Dalton: More stuttering. I swear, it'll grow a plant. The bag...cutoff by mom. 

Mom: Yeah, son, voice slightly elevated whatever! I think you've misread the copy. Or, you're crazy. Pick the bag up and place it in the trashcan where it belongs!

Dalton: But, mom. Cutoff again.

Mom: No, buts. Just do it. Oops, stealing Nike's line. That's ok, they probably stole, I mean, borrowed it from a mom anyway.

The following week, we make another trip to Subway (we really like Subway), and he proceeds to tell me that the bag can be planted. Great, here we go again.

While standing in line, Dalton smiling hands me a bag of yep, you guessed it SunChips. And, of course the backside of the bag is facing up. He's a wise one. This is my cue to read the bag.

Well, #!*%#!*%. Ever been challenged by your wise teenager and lost? This happened two weeks ago and he is still talking about it, and telling everyone.

The SunChips bag is compostable--totally made from plants. My son reads, but he failed to read all copy. The bag must be placed into a compost bin or pile. Mom only lost half the battle. Yes!

Not only is the packaging fun and appealing to the eye with such bright colors, the product packs 18 grams of whole grains See ya Baked Lays, less salt, and 0 grams of cholesterol. Healthy for you, healthy for the planet, and tastes great too!

Kudos Frito-Lay! Innovative concepts tried and tested.

For more information on how Frito-Lay is helping our planet, go to Frito-Lay

Is your packaging fun and green? What have you done with your packaging to make it environmentally friendly?

What does your packaging say about your brand?

Thursday, July 1, 2010 by Bethany Scoggins
So, packaging is kind of my thing. I'm guilty of being one of those people who buys products based on their brand identity and the aesthetics of their packaging. I'm drawn to companies who push out swanky media kits and annual reports. There, I said it.

I recently got a new Speck CandyShell case for my iPhone, and was completely floored by the packaging in which it came. It was beautiful! The words fresh, modern and inventive don't really do this piece of packaging justice. Aside from the look of the package, it was also utterly easy to reassemble, say you needed to repack your item and return it. It was multi-lingual, yet not overwhelming. I work on bilingual packaging, and it's often difficult to treat multiple languages equally. This piece made accommodating six languages look effortless. It also incorporated basic snaps as closures instead of something permanent like glue or a perforated tear strip. I kept the packaging out and continued to go back and admire it over the course of a whole weekend, until my husband began to make fun of my analytical dissection. Yes, the box was cool, but the case for my phone was even more amazing.

Another example of "knock you down & draw you in" packaging is Benefit cosmetics. While aimlessly wandering the aisles of Sephora one day, I passed the Benefit section. Like a zombie drawn to brains, I was instantly loading up my cart with these products that lived in bold and exciting packaging smeared with comic book style imagery and drastic dot patterns. Before I knew it I was sneaking back to the Benefit section of Sephora every week, hoping my husband didn't notice the abundance of new make up I'd acquired.

It shows just how much a company cares about their brand when its products are wrapped in the loving arms of creative and innovative packaging. So I ask, what does your packaging say about your brand?

Reception Isn't Everything: 720p Impresses

Tuesday, June 29, 2010 by Eric Fonville
While it may be true that the iPhone 4 is having a little reception issue, and while a fancy glove might be the answer, those Apple engineers have their game on when it comes to pushing the utility of mobile devices.

Check out this cool movie, created and edited on the new iPhone.



This is the kind of viral, uncontrolled, and yet oh so pleasant marketing that really aligns with Apple's look-how-much-better-this-will-make-your-life positioning. I'm sure Apple's brand consulting firm is full of grinning folks, thrilled with this well timed counterpoint to the antenna brouhaha.

Integrated Marketing Strategy or Just Coincidence?

Monday, June 28, 2010 by Todd Strickland

You have the next big product, and it’s about to have the biggest launch ever, but it has a small problem. You can’t hold it in the way that seems most natural.

The world prepares to recognize the 1-year anniversary of the death of one of the world’s most influential entertainers of the past 50 years, who also has a nickname…the Gloved One.

These two seemingly random/independent events occur within the exact same week and almost on the exact same day.

What are the odds?

The Apple iPhone 4 debuted in homes, offices, and stores on Thursday, June 24. Reports started hitting the Internet early that reception was weaker when the new phone was held with the palm if your hand versus being placed on a surface and dialed. Apple did release a statement that "Gripping any phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone," and “If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases."

The anniversary of Michael Jackson's (the King of Pop) passing was on Friday, June 25. Michael was known for making wearing a single glove a global fashion craze.

How strange is it that a pop superstar’s fashion statement of the past could be one solution for Apple’s antenna problem? Stranger still is the fact that there is an iGlove already in existence. Time to dust off the patent paperwork and start production.

Eerie marketing strategy or just strange coincidence? Before you pass judgment too quickly, remember the Nike commercial with Tiger’s dad?

I’ll let the marketing conspiracy theorists separate fact from fiction.

Everyone is a marketer--is your company ready?

Friday, June 25, 2010 by Ashley Livingston
eMarketer reported that a recent study of marketers found that the majority of respondents believe social media marketing is the responsibility of the marketing department. I think companies are still applying old school thinking to the new school. Marketing has expanded well beyond the walls of those with the term in their titles. Social media is about engagement and everyone in the company can be part of the effort.

Make sure everyone in the company is aware of your social media strategy and develop and communicate a set of fair social media guidelines that encourages all employees to participate--while at the same time protecting your brand. See samples of corporate social media guidelines to get some ideas if you don't already have them in place (or if you've gotten feedback that yours are too stringent).

(If you need help getting started with your social media strategy, check out my article on the topic.)

Like it or not, when your employees are blogging or posting information on any social site, it reflects on your company and your brand. Be prepared and enjoy the benefits.

Boot camp. Summer camp. And, Camp Bacon?

Friday, June 25, 2010 by Roxanna Booth
We've all heard of boot camp, summer camp, but Camp Bacon? Really?

Love bacon? Love to cook? Well, good news. You can join hundreds of others for a weekend of pork-fun at Camp Bacon in Michigan. Or, in another city that hosts bacon camp. What, this isn't held in the South? 

Are you laughing yet? Don't. This is serious, well, for the bacon obsessed, anyway. This event is intense, with a lesson in the history of bacon, cooking demos, readings, concerts, bacon bingo, bacon trivia, and, well, eating bacon--Edwards of Virginia hickory-smoked bacon, Arkansas' Ham I Am long pepper bacon, bacon scones, bacon doughnuts, and there's more. Okay, before I write more, where do I buy a ticket?  

This event reminds me of the "ol saying" Momma always said, "The way to a man's heart is through his stomach." Well, clearly you can reach everyone in this manner.  In my opinion, with businesses cutting advertising/marketing budgets, this could be a great way for meat companies to market their product to consumers, as well as retailers. Marketing strategy--host a camp. What better way to promote your brand?  Hello, Tyson, Wright, and others...host a camp, near me please.

All Aboard the Reading Train

Thursday, June 24, 2010 by Cortney Cannon
In Memphis, 1 child in 4 lives below the poverty line.

A startling statistic?

Yes.

And did you know that Shelby County is home to 18% of all children under 5 in Tennessee?

It's true.

Why am I telling you this?

Because most marketers are fascinated by statistics.

But primarily because I love my city. And I love to highlight people and programs that are doing their part to help give Memphis that image makeover I referred to in my last post.

Enter Dolly Parton. Yes, the country music singer of 9 to 5 fame.


A local Memphian she's not, but she is a Tennessean. And because of her, books have become an important part of the lives of children in 500 communities in 40 states, including that 1 in 4 mentioned above.

Back in 1996 she founded the Imagination Library, a program that gives children of all socioeconomic backgrounds access to books and aims to inspire parents to read to their children.

As soon as my little one was born I signed her up. (I tried to sign her up before she was born, but you have to have an actual date of birth to register. Details, details.)

Every month since birth, my daughter has received a new book. And she will continue to receive a new book each month until she starts kindergarten.

That's a lot of books, people! And a lot of precious mommy-daughter reading time.

The books are beautifully illustrated classics that are carefully selected with your child's age in mind.

She got this one in the mail last week:
We read it the night she got it. Twice.

And I couldn't help but think that every child in Memphis could be doing the very same thing at that very moment.

Every child in a participating location (with an actual birth date) is eligible. All you have to do is register

Is Copy-n-Paste Mentality a Generational Phenomenon or Something Else?

Thursday, June 24, 2010 by Todd Strickland

Once upon a time in the not so distant past (20 or 30 years ago), there were no smart phones, no digital cameras, no writable CD/DVDs. You may have had a computer at work, but more than likely you had a terminal connected to a mainframe, a word processor, or a typewriter; Al Gore was still in love with Tipper and working on creating the Internet; and your choice of television channels was limited to 4-6 different stations.

Back in the day, plagiarism took some effort. Your sources were very limited. You could use your newspaper, encyclopedia, or your family’s copy of Time, Life, or National Geographic magazine. If you didn’t have access to any of those sources at home, you would have to venture out to your local library, and you would have to lug all of your pens, pencils, notebook paper, tracing paper, and other materials with you. It was a very labor-intensive process. You learned early on from parents, teachers, and mentors that copying someone else’s work was wrong, a form of cheating, and sometimes illegal.

But today there are “adults,” young adults, and teens that grew up during or after the consumer-technology revolution. Many have had cell phones, computers, printers, cable/satellite television, and the Internet most of their lives. School projects, book reports, term papers, research papers, arts and crafts, illustration, design, writing, architecture, engineering, journalism, television… are all just a couple of clicks away.

In a world where content is king and everyone is being judged on speed and efficiency, is it any wonder that copy-n-paste has become an alternative to hard work and creativity? Have we become so politically correct that when little Jane has clearly copied someone else’s work, we turn a blind eye so that she feels good about herself, and hope that she learns right from wrong later? Is this “someone else has already said it or done it, probably better than I could, and the clock is still ticking, so since it will let me copy it, it must be OK for me to use it as my own” mentality more prevalent in one generation over another? Is copy-n-pasting someone else’s intellectual property just becoming more acceptable?

The sad truth may be that until it directly affects our wallet, we can afford to look the other way, and it is probably not as generational as you might think.

Brilliant minds may go to waste the more they rely on copy-n-paste!

Aretha Franklin said it best: "Think."

Memphis Love

Wednesday, June 23, 2010 by Cortney Cannon
Memphis
Illustration by Julia Rothman


I love my city, but as a branding professional, I'll be the first to admit that Memphis is in serious need of an image makeover.

If you haven't heard, Memphis has led some less-than-glamorous city rankings in the past couple of years.

Like placing second in "Most Miserable Cities" in the US by Forbes, for example. 

(Ouch, that one hurt!) 

That's why it made me oh-so-happy to come across the Memphis City Guide, put together by Grace Bonney over at Design*Sponge.

Most city guides just highlight the obvious. And, while I do appreciate BBQ and Graceland, I think Memphis has so much more than that to offer its visitors.

Memphis is a multi-cultural community with deep roots in history and the arts. It's got a unique charm that's truly its own. Not to mention, Memphis is home to a National-Addy-award-winning marketing firm. (wink, wink.)

But, I digress.

Besides its history and abundant creativity, one of my favorite things about Memphis is that its treasures aren't always found in the most obvious of places. And, from the looks of her city guide, Grace seems to get that. 

She has put together a Memphis city guide full of fabulous things to see and do if you're planning a trip to the Bluff City. 

But, I would note that I could easily add dozens of amazing places to her eat category.

Like Soul Fish Cafe, Itta Bena, and Crumpets - just to name a few.

(We weren't named "Fattest City" for nothing, you know.)

What are your Memphis favorites?