When I think of David Lee Roth,
diva isn't the first term that comes to mind. Yet
diva is a term once used to describe the former front man for Van Halen. In a clause buried in their contract with hosting venues, Mr. Roth demanded a bowl of M&Ms to be present backstage. All brown
M&Ms were to be removed.
Who does this guy think he is?What a diva.Turns out diva he was not. The logistical and technical requirements placed on a venue were formidable when Van Halen roared to life on stage. Mr. Roth, hoping to avoid a comprehensive check of each contractual requirement, which covered various specs such as stage access, pyrotechnic needs, electrical supply, etc., used the M&Ms as a test.
The devil is in the details. If the brown M&Ms were MIA, the venue managers had more than likely paid attention to the details of the contract. If the brown M&Ms were present, a more thorough inspection of the venue’s setup was in order.
Mr. Roth found a way to monitor a complex problem, allowing him to make good decisions about where to spend his time before a concert--either checking every requirement to ensure a successful show, or doing whatever it is that rock stars do before a big show <insert your own rock star fantasy here>.
In the branding and marketing business (or any business), we need to find ways to smartly monitor all facets of our organizations. Now more than ever,
clients are concerned with the ROI of their marketing spends. Since CMO has come to stand for Chief Measurement Officer (drop the Marketing), we as marketers need to infuse our businesses with the same controls and measures we recommend to our clients. Practice what we preach, practice makes perfect, blah blah blah, you get the point.
One of the greatest assets of any organization or franchise is its brand. Corporations spend millions on integrated marketing communications, social media strategies, and all sorts of media in an effort to strengthen their brand awareness. Wouldn’t you prefer to work with a firm that had internalized its own playbook?
I wish I could tell you that these thoughts were totally my own, what with my days of touring with Van Halen as a stage assistant, but alas this is not the case. I’m a guy who recently rode 10 hours in a mini-van with my two young children (4 and 7), my wife, and my in-laws. While "finding my happy place," dodging flying cookies, and repeated stops to "stretch our legs," I found this truthful nugget in the March 2010 issue of
Fast Company. The article,
Made to Stick: The Telltale Brown M&M, offered a much-needed distraction. The magazine had been lying in that intimidating pile of “need to reads” on my desk, a
dragon I have attempted to slay on my Destin, Florida vacation. The dragon, I can report, is wounded… but not vanquished.