Who is Eric?

Eric Fonville
Director of Technology

I'm Eric Fonville. I work to find technological solutions, online and otherwise, that help our clients meet their business goals.

I'm not a techno-geek; I don't even have a DVR at home. I'm interested in the outcomes technology makes possible, not the technology itself. But if I could get my hands on Jack Bauer's know-all, do-all, control-the-universe cell phone, ...

Dead Writers: Here's Your Chance

Monday, August 16, 2010 by Eric Fonville

When I think about great authors I was exposed to in high school, college, and in my personal selections, well-known names like Chaucer, Milton, Dante, Edwards, and of course Faulkner (I am, after all, Southern) come to mind. But surely these weren't the only folks capturing the zeitgeist. Right? Clearly there were more than a handful of authors putting pen to paper at any given time in history. Enter Google.

Google has scanned more than 12 million digital books, giving gentle readers, egg-heads, and humanity buffs a wealth of prose and poetry, right at their fingertips. They recently awarded the first ever Digital Humanities Research Awards. National Endowment for the Humanities chairman Jim Leach said,  

In the modern world, access to knowledge is becoming as central to advancing equal opportunity as access to the ballot box has proven to be the key to advancing political rights. Few revolutions in human history can match the democratizing consequences of the development of the web and the accompanying advancement of digital technologies to tap this accumulation of human knowledge.

The whole Google library isn't available to just anybody, what with copyrights and such, but the winners are getting some special access privs.

I wonder what great insights might even be hidden in current works: articles in periodicals, blogs, and other rags freely available online. There are tools on the Web today that attempt to aggregate data from a variety of sources (think SocialMention), but are there any tools that attempt to look at what is currently being written and view it as a study in the humanities?

Mixing business and social pleasure

Wednesday, August 4, 2010 by Eric Fonville
I recently installed Microsoft Office 2010, and I have to say that the new Outlook is pretty cool... and scary. The Outlook Social Connector lets data from Facebook, LinkedIn, and other networks flow into Outlook.

When I open an email from my buddy Spencer, I can see that he recently posted "Time for a walk/jog. I don't care if it feels like 111 degrees. Well, maybe I care a little." Glad he didn't say "Eric is a loser" or something uncool like that.

Funny thing is, I don't log into Facebook every day, but now that my Outlook is pulling in this info, I find I'm more aware of my friends' posts. Naturally I have friended half the office, so next time someone has a crazy weekend, I'll probably know... I'll be sure to look for the pictures.

It seems that business and pleasure are getting more and more intertwined each day.

View the Microsoft blogger demo here. It gets better after the light striptease... you'll need Silverlight, sorry... talk to Microsoft.

Reception Isn't Everything: 720p Impresses

Tuesday, June 29, 2010 by Eric Fonville
While it may be true that the iPhone 4 is having a little reception issue, and while a fancy glove might be the answer, those Apple engineers have their game on when it comes to pushing the utility of mobile devices.

Check out this cool movie, created and edited on the new iPhone.



This is the kind of viral, uncontrolled, and yet oh so pleasant marketing that really aligns with Apple's look-how-much-better-this-will-make-your-life positioning. I'm sure Apple's brand consulting firm is full of grinning folks, thrilled with this well timed counterpoint to the antenna brouhaha.

Congrats to Rob Carter: The Most Creative for SenseAware

Wednesday, June 9, 2010 by Eric Fonville
Rob Carter, CIO of FedEx Corp., was recently honored for his role in the development of the SenseAware packaging sensing device. Kudos to Mr. Carter for his inclusion in Fast Company's The 100 Most Creative People in Business.


SenseAware is a groundbreaking technology that allows shippers to monitor their packages throughout the shipping process. The device, which is inserted into the shipping package, keeps tabs on critical information--when a package is opened, its exact location while in transit, and its temperature.

So much for thinking outside the box; sometimes staying inside the box pays off.

Wired goes digital: It's brilliant on the iPad

Thursday, June 3, 2010 by Eric Fonville
Last week Wired released its much anticipated app for the iPad. (Check out my previous blog posts on the Wired app and digital mags for some context.) There has been a lot of discussion about the role tablets will play in the transformation of print media, but I have to say that seeing is believing. Wired isn't the first app to make the leap from print periodical to iPad, but its trust of creative ideologues may be just what these apps need to glimpse their full potential.

The Wired UI builds on the expected multi-touch concept. I particularly like the scrubber at the bottom of the page that allows you to fly through the entire document package, viewing quick thumbnails of each "column" of content. But it is the interactivity of the content that is so impressive. Take the article "Waste Mgmt," covering the growing problem of space junk. The print edition lacks, for obvious reasons, the interactive Space Jam diagram that lets you slide your finger over a time line while displaying a coordinated model of the Earth and its growing space junk population. The diagram really forces the reader to fully realize just how much junk is out there. Something the printed article does, but not nearly in such an engaging way.

Wired is a B2C endeavor. But already we are seeing businesses adopt the iPad (and other similar devices). Marketing firms, even those focused on B2B branding, will soon have to face the reality of yet another "unique" channel.

Google Squared

Monday, May 17, 2010 by Eric Fonville
Wednesday Google will launch the latest iteration of Google Squared. In case you haven't used it, think WolframAlpha meets Excel. The new release will likely be more accurate, and have new features like the ability to sort and export data.

I'm a WolframAlpha fan myself, but I'm interested to see how the Google solution develops. Do you use a "knowledge engine"? If so, how useful have you found it to be?

Digital’s New Opportunity: 90-degree turns have met their match.

Monday, April 26, 2010 by Eric Fonville
When I was in undergraduate school at Mississippi State University, my design professor pointed out that nothing new is created. Artists and designers simply configure and reconfigure color, shape, and text – content – into various forms. Everyone starts with the same building blocks (plus those mystical agents of talent and intuition), but everyone doesn’t finish with the same product.

But anytime a significant new technology is introduced, innovation occurs. As the Web and associated technologies (Java, Flash, HTML 5, etc.) have developed, copywriters, designers, videographers, etc. have learned new ways to take the basic building blocks and adapt them to the dynamic and kinetic reality of the Web.

Already, many of the sites on the Web assume the consumer will have a broadband connection. Less and less often do you find the link, “Click here for low-bandwidth site.” Now ultra-broadband services hold the promise of new creative opportunities. Enter flexible fiber optics.

Corning has developed flexible ClearCurve fiber-optic cable that, unlike traditional fiber-optic cable, can be stapled and bent much like traditional copper cable, allowing telecoms to more easily bring fiber right into our homes. Verizon uses the ClearCurve fiber to deliver its FiOS service allowing Internet, cable, and on-demand content to blend in new ways.

Increased bandwidth gives creative types even more juice to push through their inventions. More complicated designs (larger file sizes) with more functionality (think along the lines of Digg Labs), and more interactivity (video chat, etc.) With more bandwidth comes more opportunity.

So while we may all be reconfiguring the same set of building blocks, our toolkits continue to grow. It's no big news that digital marketing strategy is on the mind of many a CMO. Hopefully advancements like ClearCurve and FiOS will stimulate innovation that leads to better audience engagement.

Be a Diva: Thoughts from a long ride home.

Monday, April 19, 2010 by Eric Fonville
When I think of David Lee Roth, diva isn't the first term that comes to mind. Yet diva is a term once used to describe the former front man for Van Halen. In a  clause buried in their contract with hosting venues, Mr. Roth demanded a bowl of M&Ms to be present backstage. All brown M&Ms were to be removed.

Who does this guy think he is?

What a diva.

Turns out diva he was not. The logistical and technical requirements placed on a venue were formidable when Van Halen roared to life on stage. Mr. Roth, hoping to avoid a comprehensive check of each contractual requirement, which covered various specs such as stage access, pyrotechnic needs, electrical supply, etc., used the M&Ms as a test. The devil is in the details. If the brown M&Ms were MIA, the venue managers had more than likely paid attention to the details of the contract. If the brown M&Ms were present, a more thorough inspection of the venue’s setup was in order.

Mr. Roth found a way to monitor a complex problem, allowing him to make good decisions about where to spend his time before a concert--either checking every requirement to ensure a successful show, or doing whatever it is that rock stars do before a big show <insert your own rock star fantasy here>.

In the branding and marketing business (or any business), we need to find ways to smartly monitor all facets of our organizations. Now more than ever, clients are concerned with the ROI of their marketing spends. Since CMO has come to stand for Chief Measurement Officer (drop the Marketing), we as marketers need to infuse our businesses with the same controls and measures we recommend to our clients. Practice what we preach, practice makes perfect, blah blah blah, you get the point.

One of the greatest assets of any organization or franchise is its brand. Corporations spend millions on integrated marketing communications, social media strategies, and all sorts of media in an effort to strengthen their brand awareness. Wouldn’t you prefer to work with a firm that had internalized its own playbook?

I wish I could tell you that these thoughts were totally my own, what with my days of touring with Van Halen as a stage assistant, but alas this is not the case. I’m a guy who recently rode 10 hours in a mini-van with my two young children (4 and 7), my wife, and my in-laws. While "finding my happy place," dodging flying cookies, and repeated stops to "stretch our legs," I found this truthful nugget in the March 2010 issue of Fast Company. The article, Made to Stick: The Telltale Brown M&M, offered a much-needed distraction. The magazine had been lying in that intimidating pile of “need to reads” on my desk, a dragon I have attempted to slay on my Destin, Florida vacation. The dragon, I can report, is wounded… but not vanquished.

Wired Gets Re-Wired: The app influences the print.

Monday, April 12, 2010 by Eric Fonville
Earlier this year Wired announced that is was developing app based versions of its magazine (see video below). That was very interesting, but it was something I ran across in the March 28, 2010 MediaWeek that caught my attention. In the interview by Lucia Moses, Scott Dadich, Creative Director at Wired, made an intriguing comment about the relationship between print and digital.

Dadich is also keenly aware of the symbiotic relationship between print and digital. Since its launch in 1993, glowing with fluorescent ink that evoked the LED screen, Wired magazine has informed—and been informed by—the digital media it covers. In his 2007 redesign, Dadich included visual markers that predicted the use of tablet devices. “Readers came to understand that a notch in a bar indicated they were in a place within a section,” he says. 

That cross-media influence will continue in Wired’s June print issue, which will introduce navigational cues that were inspired by the tablet. 

“We’re letting the digital version drive the print a little,” Dadich says. “We’ve done it the other way for 17, 18 years, and we’re all of a mind to go out on a ledge a little bit.” 

It's nothing new that digital and print media benefit from cross-pollination, but tablet devices are a new form factor for media consumption, rendering what was once traditional print media in a wholly digital environment. As marketers we find ourselves relying more and more on digital media to communicate brands, products, and services.

A new channel has been created that marries the ideas of the Web and the magazine with new concepts like multi-touch and gesturing. How do you see this channel integrating into your digital marketing strategy? What aspects of tablet technology are most exciting to you?


Editorial Packages are better than RSS

Thursday, April 1, 2010 by Eric Fonville
Digital magazines are already here, and for the majority of us who view them in our desktop Web browser, it really isn't a great experience.

Now, tablet devices like Apple's iPad and the ARCHOS 9 PCtablet have the potential to redefine the way we interact with periodicals (and books). While the form factor of the device is important, the real challenge is successfully reinventing the user experience. Interestingly, Bonnier R&D posted this conceptual video prior to the iPad announcement.

Mag+ from Bonnier on Vimeo.

While there were several good points made in the video, two really stood out for me:

The first was the two reading modes, one that focused on the text with in-line imagery, the second on large brilliant images. To me this can, if well executed, offer a real improvement over the printed page.

The second was the comment made about the user understanding how much content there was available, that one would feel like they had consumed an editorial package... there was a beginning and an end. Unlike an RSS feed that goes on and on forever. I often feel a bit overwhelmed by the amount of activity in some feeds to which I subscribe.

As marketers and branders, this content metaphor will not only present new opportunities to communicate with stakeholders and consumers, but also challenge our ideas about information sequencing, writing, and how brand messages can be embedded in a way that are at once noticeable, but not disruptive.

On a side note, the presentation of these concepts is beautiful. This guy is who I want to be in my next meeting with a client.

Will Demand-Side Platforms Save Banner Ads?

Thursday, March 25, 2010 by Eric Fonville

Many people will tell you that banner ads are dead... and maybe they are. Paid search has squashed the banner ad, it would seem. Lately there has been a lot of Web chatter about new technologies like ad exchanges and DSPs making the banner ad more relevant and timely. This is what I know:


Ad exchanges, like Google's DoubleClick Ad Exchange, allow ad sellers to connect with buyers. Sellers get visibility to a wide audience, buyers have a large pool of possible impressions to choose from. The real magic is that you can select the audience you desire, and the exchange finds the right sellers/sites to improve your chances of click through. Google uses its AdSense data (and I'm sure other use metrics) to select the right sellers for your needs. Other exchanges include AdECN and Right Media.

Demand-Side Platforms (DSPs) allow a buyer to connect to multiple exchanges simultaneously, thereby broadening their search for the optimized impressions.
 

End of what I know.

So have you had any experience with ad exchanges or DSPs? Let me know your thoughts on their effectiveness and how you have used them.

Augmented Reality: Show me the Candy, Kid

Monday, March 22, 2010 by Eric Fonville
Just the other day Ashley Livingston (a fellow blogger) and I were discussing the Society of Digital Agencies (SoDA)'s 2010 Digital Marketing Outlook. It's a fascinating collection of articles written by leading digital agencies. Augmented reality is one of many technologies mentioned, along with its place in digital marketing and branding efforts. One example of this technology caught my attention.

Wikitude World Browser overlays a live smart phone camera view with location and direction specific data. Just point your camera out across your neighborhood or cityscape and icons pan into the onscreen view. Click an icon and find data from a host of sources including City Search, Google Local, Flickr, Wikipedia, and others. That's where the candy comes into play.

As I reviewed the info available concerning my suburban neighborhood, I stumbled across Flickr photos from a neighbor some 2 blocks away. I can only assume Wikitude is able to access location data stored in photos/Flickr, because when I placed Wikitude into map mode, I could trace the path (and see the photos) of my neighbor's Halloween trick or treat outing. Evidently, they didn't make it over to my house.

I was amazed and a little afraid. Clearly there are profound applications in the study of human behavior. Marketers may benefit in many ways, particularly in our quest to understand the power of mobile technology and how it integrates into a digital marketing strategy. But I have to admit, my eyebrows were a little raised by this newfound investigative power. Naturally, I tried every angle I could find, at one point even lying on my back in an effort to aim my camera towards space... just in case. Nothing earth shattering was found, but my neighbors a block away have a really nice staircase... oh and I like their master bedroom decor too.

Get It Over: Warren Buffet Inspires

Friday, March 12, 2010 by Eric Fonville
Today's InformationWeek e-mail included a great quote from Warren Buffett.

"Get it right, get it quick, get it out, and get it over. Your problem won't improve with age."


I don't think he is referring to kidney stones here. He is pointing out a business truth that's applicable to much of the work we do here at Oden. I dug around and found a few other gems from the legendary investment tycoon.
  • "I don't look to jump over 7-foot bars: I look around for 1-foot bars that I can step over."
  • "Only when the tide goes out do you discover who's been swimming naked."
  • "There seems to be some perverse human characteristic that likes to make easy things difficult."
  • "I buy expensive suits. They just look cheap on me."
How in the heck will I parlay this into something relevant?
 
As we deliberate concepts, route items for approval, and verify brand compliance, it sometimes happens that a project will go through a high vaulted arc to finally land at the simple, elegant solution. The simple solution isn't always easy to achieve. I doubt Warren would say, "take the easy way out", but I would say, "If there is simple way that gets the job done right, why not take it?" After all, I want to have time to be there when the tide goes out.

Death of the Smartphone

Monday, March 8, 2010 by Eric Fonville

I just read a great article about Google's mobile strategy. Mobile Marketer's coverage revealed some fascinating facts with implications for all of us involved in brand consulting and particularly digital marketing strategy.

Alex Barza, mobile ads sales lead at Google, covered a variety of topics in his speech at Mobile Marketing Day, hosted by Mobile Marketer and the Direct Marketing Association. Google sees the recent increase in web-enabled mobile device adoption, combined with the ongoing increase in mobile processing power, and the mass amounts of data stored in the cloud, as a perfect storm for innovation in the mobile arena.

Some interesting facts as reported by Mobile Marketer:

  • Two-thirds of the world’s population has a mobile phone subscription—4 billion people—and there will be 5 billion wireless subscribers worldwide by the end of this year, according to some estimates.
     
  • “Mobile will soon have more reach than TV, radio or the Internet,” Mr. Barza said. “Mobile is the access point to the Internet in the developing world."
     
  • “That’s where we feel the future of mobile is going and where we’ve focused our energies—high-end Web-enabled mobile devices are the future of mobile,” Mr. Barza said. ”Bigger screens, more connectivity and faster processors are enabling us to do a lot more... I point my Nexus One out my hotel window in Chicago and within milliseconds there’s an augmented reality interaction telling me ‘You’re looking at the Chicago Watertower,’” he said. “There’s also optical character recognition, so when you’re reading a menu or document in a different language, it can translate that into 100-plus languages.”
     
  • One out of every three search queries on mobile have local intent, according to Google.
Be sure to read the full article.

It would seem that as Google and others develop new ways to access cloud information, and combine it with information about a user's location, etc., there will be huge marketing and communication opportunities.

Words between friends reveals brain death.

Tuesday, February 23, 2010 by Eric Fonville
One of my co-workers (Tina Lazarini Niclosi, who also blogs here) recently turned me on to an iPhone app called Words With Friends. It's a digital crossword game (think Scrabble), and very addictive. My wife and I have been playing while watching the Olympics... competition all around.

Today while perusing Technorati, I found an interesting blog post by Christopher Califf. Read it here. Maybe my iPhone IS causing some sort of brain damage. Not due to electro-magnetic fields, piezo-electric nuances, or even bad posture. Is my mobile phone making it too easy to look up info... just when I need it?

Hallelujah, I don't have to really know anything anymore! I wish I could have foreseen this in college; I wouldn't have been so concerned with saving brain cells.

So is it true? Is the fact that I can Google any needed tidbit of data from where I'm standing contributing to brain atrophy? Sadly, it may be true. While playing Words With Friends, I have come to the conclusion that my vocabulary, and in particular my ability to spell, is not what it once was. The real proof is that while churning my brain to find a five letter word beginning with a "C" and ending in "R", my first impulse was to take a peek at my dictionary.com app... not the Merriam Webster on the shelf next to me.

I feel like those poor souls in George Orwell's 1984 who are unthinking various thoughts. Nice.

The App Economy

Friday, January 29, 2010 by Eric Fonville

For those of use wondering how Apple's App Store is doing, and if app developers are making out like bandits, here is an answer. This great graphic from GigaOM really gives some interesting insights. Be sure to read the comments.

At our Memphis design firm, several of our designers have expressed interest in creating a mobile app. Other firms, like Ogilvy Group UK, have released entertaining apps like Chrimbell. (It was actually built by Golden Gekko for Ogilvy.) I found it quite entertaining over the holidays, my kids loved it.

At any rate, check out the GigaOM site and maybe you will be inspired to build an app.

Was the iPhone a Trojan Horse?

Wednesday, January 27, 2010 by Eric Fonville
Kaaaaapow Apple released the new iPad today and it is.... well, very sexy. Steve Jobs made an important point: that iPhone/iPod Touch users will already know how to use the iPad. I get the feeling that the iPhone may have been a trojan horse of sorts. Get us addicted to the innovative UI and array of apps, get developers thinking in a new way, and then Kaaaaapow, hit us with the tablet. Developers will have a perspective on how and what to develop for this new medium, and users will be able to discern the good stuff.

So will Kindle and Nook go the way of the dinosaur? Maybe. At a base price of $499.00, the fact that you get so much more than an e-book reader will definitely intrigue potential e-book consumers.

The 24 Brand: It's 5 minutes in the future

Wednesday, January 27, 2010 by Eric Fonville
Fox's drama "24" arguably has two staring actors, Kiefer Sutherland and the cutting edge technology he wields. In my opinion, it is one of a handful of TV programs that successfully leverages a technology theme and pushes it through a variety of integrated marketing communications. Media Week interviewed Howard Gordon, Executive Producer of 24. He describes the technology seen in the latest season as "five minutes in the future." Check it out below.
 


From its iconic number mark and title sequence, to plot themes (Internet attacks, nuclear weapons, designer viri, etc.) and tech-themed Website, "24" is saturated with cool technology. Of course, there is the bone crushing combat.

Every time I use my mobile device to accept a meeting request or read an e-mail I ask myself one of a handful of questions; "Great, yet another meeting." or "Really, you want that when?" or "If I were Jack I would be too busy looking at satellite imagery to even read this silly e-mail."

Sadly, the brand consulting business rarely calls for me to consult with the President over a secure line, or save the world from a radioactive cloud. But I feel certain if the need ever arises, I can find an app for that.

iPad - iSlate - iWant One

Tuesday, January 26, 2010 by Eric Fonville
Maybe Apple Computer will release the much hyped tablet device at tomorrow's media event. Maybe they are only announcing an iPhone OS update... who knows? Either way, lots of people are talking about Apple. It would seem that the blogosphere and YouTube are flush with technophiles promulgating myriad scenarios. YouTube has some particularly convincing clips like...




Even teenagers are becoming Apple evangelists...




Fox and CNN are contributing to the flurry of discussions.

One might argue that Apple has successfully changed its brand image from that of a computer maker to that of a consumer electronics powerhouse. But the truth is, Apple's brand is all about lifestyle. People spend their time making videos and blogging about things that are important to them. Evidently Apple is important to a good number of people.

Apple pays a lot for brand consulting, I'm sure. I can only hope that the super-brand status they have reached, which to me accounts for this passionate personal relationship between Apple and its clients, is the result of some masterful plan.

The more I think about it, I don't just want a Apple tablet, I need an Apple tablet.